> For the complete documentation index, see [llms.txt](https://docs.sentifyd.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sentifyd.io/usage-statistics.md).

# Usage Statistics

Track how your avatars are being used from the **Usage Statistics** page in the Sentifyd platform.

### What You Can See

For each of your avatars, the page shows:

* **Number of conversations** — how many conversations users have had with the avatar.
* **Total, average, and maximum duration** (in seconds) — how long users engage.
* **Used credits** — how much of your plan's conversation allowance the avatar has consumed.
* **Rated conversations and average satisfaction score (1–5)** — when users rate a conversation at the end, the ratings are aggregated here so you can monitor quality.

### Filtering

* **Search** for a specific avatar by name.
* If you belong to an organization, filter between **personal** and **organization** avatars.

### How to Use the Numbers

* **Low conversation counts** on a deployed avatar usually point to placement: try the toggler mode on more pages, or promote the shareable link.
* **Very short average durations** can mean users aren't finding answers — review the avatar's training, add more knowledge sources, or add conversation examples for the questions users actually ask.
* **Low satisfaction scores** are worth investigating: test the avatar yourself with real user questions, tighten the persona description, and make sure escalation (the support request tool) is configured so users are never stuck.
* **Used credits** helps you anticipate when you'll need a higher plan tier.