Track how your avatars are being used from the Usage Statistics page in the Sentifyd platform.
For each of your avatars, the page shows:
Number of conversations — how many conversations users have had with the avatar.
Total, average, and maximum duration (in seconds) — how long users engage.
Used credits — how much of your plan's conversation allowance the avatar has consumed.
Rated conversations and average satisfaction score (1–5) — when users rate a conversation at the end, the ratings are aggregated here so you can monitor quality.
Search for a specific avatar by name.
If you belong to an organization, filter between personal and organization avatars.
Low conversation counts on a deployed avatar usually point to placement: try the toggler mode on more pages, or promote the shareable link.
Very short average durations can mean users aren't finding answers — review the avatar's training, add more knowledge sources, or add conversation examples for the questions users actually ask.
Low satisfaction scores are worth investigating: test the avatar yourself with real user questions, tighten the persona description, and make sure escalation (the support request tool) is configured so users are never stuck.
Used credits helps you anticipate when you'll need a higher plan tier.
